Report a maintenance issue 1 Introduction2 About the maintenance issue3 Issue location4 Contact details5 Review is_field_agentgravity_guidFieldworker modeYou are accessing this form as a fieldworker. For your convenience we have suppressed customer facing information to make form submission faster for you. You can use this form to Report a maintenance issue, such as a damaged footpath or full public bin. Call us immediately on 9278 4444 (24 hours) to report: an urgent or dangerous issue, such as broken glass, syringes, leaking taps, fallen trees or branches illegal tree removal or damage happening now To report an injury or property damage, you can make a claim online. To complete this form Describe your requestTell us the locationUpload photos (optional)Leave your details so we can contact you if we need more information (optional) It will take about 2 minutes to complete this form. After you submit this form Our field crew will use the details you provide to respond to your request. We may contact you if we need more information to complete your request. Please note, submissions to this form are monitored during business hours only. If the matter you are reporting needs immediate attention, call us on 9278 4444. What happens with your information We record your information on our customer database to give you a better experience. That includes carrying out and responding to your requests. See our Privacy Statement for more information. About the maintenance issueIssueIssue valueWhat does the maintenance issue relate to? * RequiredTreesDrains and pitsCouncil buildings, sportsgrounds and facilitiesStreet cleaning and toiletsParks and playgroundsShopping precinctsRoad and footpath maintenanceOtherWhat are you reporting? * RequiredFallen tree or branchTree pruningTree removalTree stumpTree rootsTree plantingTree pest or diseaseOtherIf a tree is being illegal damaged or removed now, call our Statutory Planning team on 9278 4888 so we can investigate immediately.Where is the tree? * RequiredOn private propertyOn Council land, such as a naturestrip or parkFallen tree or branch on private property We can only remove a fallen tree from Council land. If a tree or branch has fallen on your property during a storm, call the SES on 132 500. Tree pruning on private property We can only prune a tree on Council land. See Remove, prune or carry out works near a tree for more information about tree pruning on private property. Tree pruning on Council land We can prune trees in parks or naturestrips if they are: overhanging private propertyblocking a footpath, sign or streetlightclose to power lines Tree removal on private property We can only remove a tree if it's on Council land. See Remove, prune or carry out works near a tree to find out more about removing a tree on private property. Tree removal on Council land Happy, healthy trees benefit our community and environment. We can only remove a tree if it's dangerous, dying or dead. Tree stump You can remove a tree stump that's on your property. We can only remove tree stumps from Council land. Tree roots on private property We can assess root problems caused by trees on Council land, not trees on private property. See Neighbouring trees for more information about roots from trees on private property. Tree planting You can ask for a tree to be planted on your street, at a Council facility or in a park. An arborist will assess the site to make sure it's suitable. If your request is approved by the end of January, we can usually include the tree in our next planting schedule, which is between May and September. The type of tree we plant depends on the local streetscape or biodiversity. Tree pest or disease on private property We can only look after the health of trees on Council land. Find an arborist to help treat your tree for pests or diseases. Generally, we're only able to help with trees on Council land. For trees on private property, here are some helpful pages on our website: For an issue with a tree on your property, or your neighbour's property, see Remove, prune or carry out works near a tree. Report suspected damage or removal of a tree. Nominate a significant tree to be protected. Council only looks after stormwater drains and pits. Many other drains and pits belong to utility or water companies. If you see these markings on the pit covers, contact the companies directly: 'T', 'NBN' or 'PMG', Report Damage to Telstra equipment or call 13 22 03. 'MMBW' or 'MMBWS' (sewerage), call Yarra Valley Water on 132 782 or call Melbourne Water on 13 17 22. the word 'electricity' If north of Toorak Road, call Citipower on 132 099. If south of Toorak Road, call United Energy on 131 280. Does the issue relate to the cover of the stormwater drain? * RequiredYesNoAre you a tenant, hirer or staff member of this facility? * RequiredYesNoCheck the terms of your lease before reporting an issue. In some cases, you may be responsible for maintenance and repairs.Where is the issue? * RequiredBuilding or pavilionSports ground infrastructureCar parkToiletsPublic litter binsGarden bedsBBQsFencingSignsOtherFor example, turf, irrigation, cricket pitch, coach’s box, goals.Where is the fence? * RequiredSports GroundPark or PlaygroundWhat does the issue relate to? * RequiredDumped rubbishToiletsStreet sweepingDead animalsOtherDo you know who dumped the rubbish? * RequiredYesNo If you know who dumped this rubbish, instead of completing this form, please contact Customer Service immediately at boroondara@boroondara.vic.gov.au or 9278 4444. Dumping rubbish is an offence that we take very seriously. Our enforcement officers will investigate the site as soon as possible. If you think the animal was a pet, call us on 9278 4444 so we can respond immediately. Where is the issue? * RequiredPlaygroundsPark furniture and structuresBBQsPark lightingGrass, gardens and sprinklersPublic litter binsToiletsSignsOther For example, drinking fountains, fencing, picnic tables, bollards, gravel paths. To report an issue with a street light, contact Citipower on 132 099. Where is the issue? * RequiredFootpathsToiletsPublic litter binsCar parksSignsPublic street furnitureGarden bedsStreet sweepingOtherWhere is the issue? * RequiredFootpathsPlants and naturestripsPotholes and road surfaceStreet sweepingLanewaysCar parksKerbs and guttersSignsOther VicRoads maintains Boroondara's 34 arterial roads, while we maintain minor roads. For an issue with an arterial road, you can report it to VicRoads directly or visit Road maintenance on our website for more information. For example, street sweeping or clean up of leaves, litter, or road debris. For example, graffiti, road safety, parking and any other issuesWhere is the issue? * RequiredOn private propertyOn Council land, such as a naturestrip or park Generally,we're only able to help with issues on Council land, such as a naturestrip, park, road, footpath, or Council facility. If you haven't found what you're looking for, check this list before continuing: Report an abandoned vehicle.Who to contact to make a noise complaint.Get advice on dealing with animals causing nuisance.Report a missed bin collection or a damaged or lost bin. If you haven't found what you're looking for, check this list before continuing: Report an abandoned vehicle.Who to contact to make a noise complaint.Get advice on dealing with animals causing nuisance.Report a missed bin collection or a damaged or lost bin. For example, street sweeping or clean up of leaves, litter, or road debris. What's needed? * RequiredCleaningOther maintenance The toilets near the Camberwell Sunday markets are privately owned. To report an issue, please contact National Facilities Services. What’s wrong with the bin? * RequiredDamagedOverflowingWhat type of bin is it? * RequiredGeneral wasteRecyclingIssue Value - HiddenUpload photos Include 2 photos in your report to help us find the issue. A close-up photo of the issue.A photo that shows a landmark in the background. Accepted file types: JPG, JPEG, PNG, BMP, GIF. You can upload a maximum of 5 files up to 10MB each. Drop files here or Accepted file types: jpg, jpeg, png, bmp, gif. Maximum file size - 10 mega bytes. Describe the issue * Required Give as much detail as possible to help us understand the issue. Issue locationIs the tree in a park? * RequiredYesNoWhere is the issue? * RequiredOn private propertyOn Council land, such as a naturestrip or parkPark or reserve name Because this issue is on private property, we might need to contact you to follow up. Building or facility nameBuilding or facility name * RequiredShopping precinct nameIssue addressor, enter the Boroondara address belowAddress * RequiredDrag the pin on the map to the exact location of the issue.Describe the location Include landmarks in your description (for example, next to the bike path behind the rotunda). Describe the locationInclude landmarks in your description (for example, in my backyard next to the cubby house).Describe the location Tell us exactly where the issue is within the building or sporting facility (for example, the female toilets on the second floor). Describe the location Tell us exactly where the issue is within the building or sporting facility (for example, the rubbish bin at the car park entrance). Describe the locationGive as much detail as possible to help us understand the issue. Contact detailsAnnonymous eligibilityWe can provide a better service if you tell us your contact details.Our field crew may need to contact you for more information. If you don’t provide your details, we may not be able to action your request.Contact details permission I don't want to provide my contact details We highly recommend that you provide your contact details.Because you haven’t provided your details, we can’t send you a confirmation SMS or email with a reference number. We highly recommend that you provide your contact details.Because you haven’t provided your details, we can’t send you a confirmation email. First name * RequiredLast name * RequiredOrganisationPhone type * RequiredMobileLandlinePhone number * RequiredMobile number * RequiredSMS confirmation I would like to receive a confirmation SMS when I submit this form Email address * Required We will send you an email to confirm your submission. Review Check your details to make sure they're correct. Click 'Submit’ at the bottom of the page to continue.If you find a mistake, use the ‘Previous' button at the bottom of the page to go back. {all_fields:exclude[11,16,27,28,59,13,13.0,13.1,85,86,89,90,91,92,93,94,119,125]}Privacy policy After you submit this form, we'll store your information in our customer database so that we can carry out and respond to your requests and provide you with information and services that are relevant to you. See our Privacy Statement to find out more. PhoneThis field is for validation purposes and should be left unchanged.
